PixelPakistan

PixelPakistan.pk Warranty Policy

Last Updated: 3 August 2026

IMPORTANT NOTICE

This policy explains the warranty conditions applicable to Google Pixel devices purchased from PixelPakistan.pk.

PixelPakistan.pk sells different categories of devices, including:

The warranty provider, warranty period, and claim procedure depend on the condition and warranty category of the specific device purchased.

The applicable warranty type will be stated on the product listing, invoice, receipt, order confirmation, or written communication provided at the time of sale.

Customers should read this policy and confirm the applicable warranty category before completing their purchase.

PART 1 — WARRANTY CATEGORIES

A device sold by PixelPakistan.pk may fall into one of the following categories:

The warranty written on the invoice or order confirmation will determine the coverage applicable to the device.

PART 2 — BRAND-NEW AND MANUFACTURER-WARRANTY DEVICES

Some Google Pixel devices sold by PixelPakistan.pk may be:

A device may, for example, have approximately 10 months of remaining manufacturer warranty at the time of sale.

The exact remaining warranty period may depend on:

  1. The original purchase date
  2. The activation date
  3. The device model
  4. The device serial number or IMEI
  5. The country or region of original sale
  6. Google's warranty records
  7. The applicable service-provider policy

Where a device is sold with official, manufacturer, international, regional, or remaining warranty, that warranty is administered by Google or the applicable official warranty provider.

PixelPakistan.pk is not the manufacturer, official warranty administrator, or authorized Google repair centre. PixelPakistan.pk does not independently approve, reject, repair, replace, or settle official manufacturer-warranty claims. The final decision regarding inspection, repair, replacement, or rejection will be made by Google or the applicable official warranty provider according to its own terms and conditions. A customer may be required to contact or visit the relevant official service provider directly.

Official warranty availability may depend on:

PixelPakistan.pk cannot guarantee that a manufacturer-warranty claim will be accepted in Pakistan or in another country. PixelPakistan.pk may provide available purchase information and reasonable guidance but cannot override the decision of Google or another independent warranty provider.

PART 3 — ACTIVATION AND REMAINING WARRANTY INFORMATION

A device described as "non-activated" means that, according to the information reasonably available to PixelPakistan.pk at the time of inspection or sale, the device had not completed normal consumer activation.

A device described as having remaining manufacturer warranty means that an estimated warranty status was checked using the available information at the time of sale.

Manufacturer warranty records may change after activation and may be affected by:

PixelPakistan.pk will make reasonable efforts to describe the warranty status accurately but cannot control, change, or guarantee the manufacturer's internal warranty database.

The warranty status stated on the invoice or written order confirmation represents the status communicated by PixelPakistan.pk at the time of sale.

PART 4 — DEVICES WITHOUT MANUFACTURER WARRANTY

A brand-new, activated, non-activated, open-box, imported, or other device may be sold without an official manufacturer warranty.

Where a product is sold as:

the customer will receive only the coverage specifically stated on the invoice, product listing, or written order confirmation.

No additional manufacturer or PixelPakistan.pk warranty should be assumed unless it is confirmed in writing.

PART 5 — PIXELPAKISTAN.PK WARRANTY FOR USED DEVICES

PixelPakistan.pk's main business includes the sale of carefully inspected pre-owned Google Pixel devices.

PixelPakistan.pk provides its own limited 10-day functional warranty on eligible used devices. This warranty is provided directly by PixelPakistan.pk and is separate from any official Google or manufacturer warranty.

The purpose of the 10-day warranty is to give the customer a reasonable period to use, inspect, and test the essential functions of the device after receiving it.

This warranty applies only where the invoice, product listing, order confirmation, or written communication states that the device includes the PixelPakistan.pk 10-day used-device warranty.

PART 6 — USED-DEVICE INSPECTION BEFORE SALE

Before a used device is offered for sale, PixelPakistan.pk carries out a detailed inspection and testing process.

Depending on the model and available features, testing may include:

Used devices may be tested through manual checks, software-based diagnostics, or both.

Although reasonable efforts are made to identify faults before sale, certain technical issues may only become visible after continued use. The limited 10-day warranty is provided for eligible undisclosed functional faults that appear during normal use.

PART 7 — USED-DEVICE WARRANTY START DATE

The PixelPakistan.pk used-device warranty is valid for 10 calendar days after the customer receives the device.

The warranty does not begin on the dispatch or shipping date.

For courier deliveries, the delivery date recorded by the courier, tracking system, delivery confirmation, or other reliable evidence will normally be treated as the receipt date.

For store collection or personal handover, the warranty begins on the date the device is handed to the customer.

The delivery date is treated as Day 0. The warranty expires at the end of the tenth calendar day after delivery.

Example:

The customer must report the fault to PixelPakistan.pk before the warranty expires. A claim submitted after the expiry date may not be accepted, even where the customer states that the problem began earlier.

PART 8 — WHAT THE USED-DEVICE WARRANTY COVERS

Subject to technical inspection, the 10-day warranty generally covers a significant functional or technical fault that:

Covered faults may include verified problems relating to:

A reported issue must be inspected and verified before any warranty remedy is approved.

PART 9 — DISCLOSED DEVICE CONDITION

Used devices may show signs of previous use, including:

Any condition clearly disclosed and accepted before purchase is not considered a warranty defect.

The disclosed condition may be confirmed through:

A customer cannot claim warranty for a cosmetic condition, functional limitation, battery condition, component replacement, repair history, or other matter that was clearly disclosed and accepted before purchase.

PART 10 — IMPORTANT WATER-RESISTANCE WARNING

USED GOOGLE PIXEL DEVICES SOLD BY PIXELPAKISTAN.PK ARE NOT GUARANTEED TO BE WATERPROOF OR WATER-RESISTANT.

CUSTOMERS MUST NOT DIP, SUBMERGE, WASH, RINSE, OR INTENTIONALLY EXPOSE A DEVICE TO WATER OR ANY OTHER LIQUID FOR TESTING, DEMONSTRATION, VIDEO RECORDING, OR ANY OTHER PURPOSE.

LIQUID OR MOISTURE DAMAGE IS NOT COVERED UNDER THE PIXELPAKISTAN.PK 10-DAY USED-DEVICE WARRANTY.

PART 11 — IP67 AND IP68 RATINGS

Some Google Pixel models were originally manufactured with an IP67 or IP68 dust-and-water-resistance rating.

An IP rating describes the protection level of a new device under specific controlled laboratory conditions at the time of manufacture. An IP rating does not mean that a device is waterproof and does not guarantee permanent protection against liquid.

Water resistance may weaken, diminish, or be completely lost over time because of:

This is especially important for used devices that may be three, four, or more years old. A phone that originally carried an IP67 or IP68 rating when it left the factory must not be assumed to retain the same protection after years of use.

PART 12 — NO WATER-RESISTANCE TESTING

Customers must never test a used device by placing it:

  • In a washbasin or sink
  • Under a running tap
  • In a glass, bucket, or container of water
  • In a bathtub
  • Under a shower
  • In a swimming pool
  • In rain
  • Near steam
  • In seawater
  • In any other liquid

Online videos, social-media demonstrations, repair-shop demonstrations, or claims made by third parties do not form part of the PixelPakistan.pk warranty.

PixelPakistan.pk does not authorize, recommend, or perform water-submersion testing on used devices. Intentionally dipping or exposing a device to water is misuse and is not a valid method of checking its condition.

PART 13 — LIQUID DAMAGE EXCLUSIONS

The 10-day used-device warranty does not cover malfunction or damage caused by:

Liquid-related faults may include:

Liquid damage may appear immediately or may develop several hours or days after exposure. A device that continues working immediately after water contact may later malfunction because of internal moisture, corrosion, or electrical damage.

PART 14 — LIQUID-DAMAGE INSPECTION

Where liquid exposure is suspected, PixelPakistan.pk may inspect the device for:

If inspection finds evidence of liquid or moisture exposure after delivery, the claim will not be covered under the PixelPakistan.pk 10-day warranty.

The original IP67 or IP68 rating of the model does not make liquid damage eligible for warranty coverage. PixelPakistan.pk does not certify that any used device retains its original water-resistance protection.

PART 15 — GENERAL USED-DEVICE WARRANTY EXCLUSIONS

The PixelPakistan.pk 10-day used-device warranty does not cover faults, damage, or problems caused by:

PART 16 — PHYSICAL DAMAGE

Physical damage occurring after delivery immediately invalidates warranty coverage for any fault connected to that damage.

Physical damage may include:

The absence of a visible crack does not necessarily prove that the device has not suffered impact, pressure, bending, or internal physical damage.

PART 17 — DISPLAY WARRANTY CONDITIONS

An internal display or touchscreen fault may be considered under warranty only where:

The warranty does not cover:

PART 18 — BATTERY WARRANTY CONDITIONS

Rechargeable batteries naturally lose capacity over time.

Battery health, screen-on time, standby time, and daily performance vary according to:

Normal battery degradation is not considered a manufacturing or functional defect. PixelPakistan.pk does not guarantee a specific number of battery hours unless confirmed in writing for a specific device.

A battery-related claim may be considered during the 10-day warranty period where the device:

Normal differences in battery timing or percentage behaviour do not automatically qualify as a warranty fault.

PART 19 — SOFTWARE, APPLICATIONS, AND UPDATES

PixelPakistan.pk checks the basic software operation of used devices before sale.

PixelPakistan.pk does not control:

A problem caused solely by a software update, third-party application, account setting, regional restriction, or service-provider change may not be covered.

A factory reset, software update, software restoration, or removal of problematic applications may be required during diagnosis.

PART 20 — ACCOUNTS AND SECURITY LOCKS

The customer is responsible for protecting and remembering all:

PixelPakistan.pk is not responsible for:

Before submitting a device for inspection, the customer may be required to:

A locked device may not be accepted for inspection until the customer removes the applicable security restrictions.

PART 21 — ACCESSORIES

Unless specifically stated otherwise, the PixelPakistan.pk 10-day used-device warranty applies to the device itself.

Accessories may have separate or no warranty, including:

The coverage for an accessory will depend on what is written on the invoice, listing, or order confirmation.

PART 22 — WARRANTY CLAIM PROCEDURE

To submit a used-device warranty claim, the customer must:

  1. Contact PixelPakistan.pk before the 10-day warranty expires.
  2. Provide the invoice, order number, or purchase details.
  3. Clearly explain the reported fault.
  4. Provide photographs, videos, screenshots, or diagnostic information if requested.
  5. Stop using the device if continued use may cause further damage.
  6. Not open, repair, root, modify, or disassemble the device.
  7. Not send the device before receiving return instructions.
  8. Back up all personal data.
  9. Remove SIM cards and personal accessories.
  10. Remove account locks or provide the temporary access required for testing.
  11. Package the device securely if it must be sent by courier.

Reporting a claim does not mean that the claim has been approved. The device must be inspected before a final decision is made.

PART 23 — WARRANTY INSPECTION

PixelPakistan.pk may inspect:

The reported fault must be reproduced or technically confirmed. If no fault is found, the device may be returned without warranty action. If the issue results from an excluded condition, the claim may be rejected.

PART 24 — WARRANTY REMEDY

Where a used-device warranty claim is approved, PixelPakistan.pk will determine the appropriate remedy after inspection.

The usual order of resolution will be:

  1. Technical correction or software restoration
  2. Repair of the verified fault
  3. Replacement of the defective component
  4. Exchange with the same model, where reasonably available
  5. Exchange with an equivalent device
  6. Store credit, refund, or another mutually agreed resolution where repair or suitable replacement is not reasonably available

An immediate replacement or refund is not automatic. A reasonable repair or correction may be attempted where the verified fault can be properly resolved.

Any approved resolution will take into account:

PART 25 — NO AUTOMATIC REFUND OR REPLACEMENT

A reported problem does not automatically qualify the customer for an immediate refund, replacement, or exchange.

Every claim is subject to:

The appropriate remedy will be decided after inspection.

PART 26 — DATA RESPONSIBILITY

The customer must back up all important data before submitting a device for inspection, repair, replacement, or exchange.

Testing or repair may require:

PixelPakistan.pk is not responsible for the loss of:

PART 27 — SHIPPING AND TRANSPORTATION

A customer must not send a device without first contacting PixelPakistan.pk and receiving return instructions.

The returned device must be securely packed to protect it from:

PixelPakistan.pk is not responsible for damage caused by inadequate packaging arranged by the customer.

Courier, shipping, delivery, or collection charges are not automatically included in the warranty and will be handled according to the circumstances of the claim and any written instructions provided by PixelPakistan.pk.

PART 28 — WARRANTY VOID CONDITIONS

The PixelPakistan.pk used-device warranty becomes void where:

PART 29 — PROOF OF PURCHASE

A valid PixelPakistan.pk invoice, receipt, order record, or written purchase confirmation is required for warranty verification.

A product box, IMEI number, payment screenshot, bank transaction, or WhatsApp conversation alone may not be sufficient unless PixelPakistan.pk can verify the original purchase through its records.

PART 30 — NON-TRANSFERABLE WARRANTY

The PixelPakistan.pk 10-day used-device warranty is provided to the original purchaser.

The warranty is not transferable to another person unless PixelPakistan.pk confirms the transfer in writing.

PART 31 — CUSTOMER RESPONSIBILITIES

The customer is responsible for:

PART 32 — FALSE OR MISLEADING CLAIMS

Warranty service may be refused where the customer:

PART 33 — PRODUCT-SPECIFIC TERMS

Certain devices may be sold with additional or different conditions because of:

Where product-specific written terms differ from this general policy, the terms stated on the invoice, product listing, order confirmation, or written disclosure will apply.

PART 34 — LIMITATION OF WARRANTY

The PixelPakistan.pk warranty is limited to the remedies stated in this policy and the applicable product-specific terms.

Unless required by applicable law or expressly confirmed in writing, warranty does not include compensation for:

Nothing in this policy is intended to remove any rights that cannot legally be excluded under applicable Pakistani law.

PART 35 — FINAL DISCLAIMER

The PixelPakistan.pk 10-day warranty applies only to eligible used devices where that warranty is specifically stated at the time of sale.

This warranty is separate from any official Google, manufacturer, distributor, international, or regional warranty. For devices sold with remaining official or manufacturer warranty, Google or the applicable official warranty provider is responsible for deciding official warranty claims.

PixelPakistan.pk does not represent itself as Google, an official Google warranty administrator, or an authorized Google repair centre unless specifically confirmed otherwise in writing.

Google, Pixel, Android, and related names and trademarks belong to their respective owners.

This policy does not create unlimited warranty coverage and does not cover misuse, physical damage, liquid damage, normal wear, disclosed conditions, or matters outside the stated warranty terms.

The warranty category and duration written on the invoice, product listing, order confirmation, or written purchase record will determine the coverage applicable to each device.

FINAL WATER WARNING

DO NOT DIP, WASH, OR SUBMERGE A USED DEVICE IN WATER.

AN IP67 OR IP68 RATING DOES NOT MEAN THAT A USED DEVICE IS WATERPROOF.

WATER RESISTANCE MAY REDUCE OR DISAPPEAR WITH AGE, WEAR, IMPACT, REPAIR, OR PREVIOUS OPENING.

LIQUID OR MOISTURE DAMAGE IS NOT COVERED UNDER THE PIXELPAKISTAN.PK 10-DAY USED-DEVICE WARRANTY.

OFFICIAL CONTACT

PixelPakistan.pk

Official Website: https://www.pixelpakistan.pk/

Warranty Information: https://www.pixelpakistan.pk/warranty.html